Invoice Possible Statuses
Here, you can find all the possible statuses that an invoice can have during its lifecycle. An invoice starts in the CREATED status when the merchant initially generates it. Once the user provides all necessary information, it moves to AWAITING status, waiting for the trader to process the payment. After successful payment confirmation by the trader, it transitions to CONFIRMED status.
If no payment is made within 30 minutes, the invoice automatically moves to TIMEOUT status. In cases where Pear2Pay Support needs to intervene, they can set the invoice to CANCELED status. If there are discrepancies or suspicious activities, the invoice may be marked as INVESTIGATING for manual review by Pear2Pay staff.
Status List
Invoice was created by the merchant, but user has not yet filled in required info.
User has filled all the required info, now it's time for trader to send money to the client's card.
Trader has confirmed that amount is received
Invoice has not been paid in 30 minutes and no party reported that they paid the invoice
Payout invoice was cancelled by Pear2Pay Support
Invoice is going to be manually checked by Pear2Pay staff. It may have stuck in a state where client has confirmed that he sent money but actually he didn't.
Invoice has been refunded by merchant to the client. The refund might have been issued due to overpayment, cancellation, dispute, or other exceptional circumstances.