Payout Possible Statuses
This document outlines the various statuses a payout can have in the system. Each status represents a specific stage in the payout lifecycle.
The payout lifecycle typically flows as follows:
When a merchant initiates a payout, it starts in CREATED status. At this point, the user has not yet submitted the necessary payout information. Once the user fills in the required details, the payout moves to AWAITING_APPROVAL, where the merchant is expected to review and approve the request. If the merchant has enabled automatic approvals, this step may be skipped.
After approval, the payout enters the AWAITING status — it's been assigned to a trader who now needs to proceed with the money transfer. When a trader begins processing, the payout transitions to IN_PROCESS status. Once the funds are successfully delivered to the client's specified account, the payout is marked as CONFIRMED.
In certain situations, manual intervention may be required. If the system detects irregularities — such as missing data, delays, or unusual behavior — the payout may enter INVESTIGATING status, where Pear2Pay staff manually verify the case.
If the user does not provide the necessary information in time, the payout may enter TIMEOUT status. The merchant also has the authority to decline a payout during the approval phase, resulting in a CANCELLED_BY_MERCHANT status. Finally, a payout can be forcefully terminated by Pear2Pay support at any time, leading to a CANCELED status.
Refunds, if issued due to overpayment, dispute, or cancellation, are reflected under the REFUNDED status.
Status List
Payout invoice was created by the merchant, but the user has not yet filled in required info.
User has filled in all the required info; now it's time for the merchant to confirm the payout invoice details. This step can be skipped if the merchant has granted permissions for auto-approval.
Payout invoice is assigned to trader and is currently awaiting trader to transfer money.
Payout invoice is taken for processing by the trader.
Funds have landed in the client's requisites.
Payout has not been provided with information to make the payment.
Payout invoice was canceled by Pear2Pay support.
Merchant has reviewed payout invoice details and declined them (manual approval).
Payout invoice is being manually checked by Pear2Pay staff. Possible reasons include insufficient merchant funds, incomplete receiver info, etc.